1. General Provisions

This Privacy Policy describes the procedure for the collection, use, storage and protection of personal data of users of the Flare Agency project (hereinafter — the “Project”, “we”, “us”, “our”).

Flare Agency respects the right of users to privacy and undertakes to ensure the protection of personal data in accordance with applicable international legislation, including:

• General Data Protection Regulation (GDPR)
• UK GDPR
• California Consumer Privacy Act (CCPA / CPRA)
• and other applicable provisions of international personal data protection legislation.

This Policy applies to all information that the Flare Agency project may obtain from users when using the website, services, feedback forms, electronic communications and other digital products.

2. What data we collect

Flare Agency may collect the following categories of personal data:

2.1. Data provided by the user

• first name and surname
• email address
• telephone number
• Telegram account or other messenger accounts
• company name
• position
• information about a business or project
• content of enquiries and messages

2.2. Technical data

When using the website, the following may be automatically collected:

• IP address
• device type
• browser type
• operating system
• information about the user’s actions on the website
• cookies and similar technologies

2.3. Marketing data

We may receive information:

• about interaction with newsletters
• about interest in services
• about behaviour on the website

3. Purposes of personal data processing

Flare Agency processes users’ personal data for the following purposes:

• processing users’ applications and enquiries
• provision of consulting and professional services
• communication with users
• sending informational and marketing materials
• improving the operation of the website and services
• analytics and product development
• fulfilment of legal obligations

4. Legal bases for data processing (GDPR)

In accordance with the requirements of GDPR, Flare Agency processes personal data on the following bases:

• User consent: The user provides consent to the processing of data when completing forms or subscribing to a newsletter.
• Performance of a contract: Data processing is necessary for the provision of services or interaction with the user.
• Legitimate interests.

We may process data for:

• service improvement
• analytics
• fraud prevention
• security assurance

Legal obligations: in cases предусмотренных applicable legislation.

5. Transfer of data to third parties

Flare Agency may transfer personal data to third parties only where necessary, including:

• IT infrastructure providers
• analytics services
• email distribution services
• CRM systems
• payment systems
• legal advisers

All such providers undertake to comply with personal data protection requirements. We do not sell users’ personal data.

6. International data transfers

Since Flare Agency may operate with international users, personal data may be transferred and processed in various jurisdictions.

When transferring data across borders, we apply appropriate safeguards, including:

• Standard Contractual Clauses (SCC)
• contractual obligations of providers
• technical data protection measures

7. Data retention period

Personal data is stored only for the period necessary to achieve the purposes of processing, including:

• provision of services
• fulfilment of legal obligations
• conducting business correspondence

After the purposes of processing have been achieved, the data is deleted or anonymised.

8. Users’ rights

In accordance with international legislation, users have the following rights:

• Right of access: to obtain information about which personal data is being processed.
• Right to rectification: to request correction of inaccurate data.
• Right to erasure: The user may request the deletion of personal data.
• Right to restriction of processing: the user may restrict the processing of their data.
• Right to data portability: the user may obtain their data in a machine-readable format.
• Right to withdraw consent: the user may withdraw consent to data processing at any time.
• Right to lodge a complaint: the user has the right to apply to an authorised personal data protection authority.

9. Cookies and tracking technologies

The Flare Agency website may use:

• cookies
• analytics tools
• tracking pixels and scripts

Cookies are used for:

• proper functioning of the website
• analytics
• content personalisation

The user may manage cookie settings through the browser.

10. Personal data security

Flare Agency takes reasonable technical and organisational measures to protect personal data, including:

• data encryption
• access control
• secure servers
• restriction of employee access to data

Despite the measures taken, no method of data transmission over the internet can guarantee absolute security.

11. Confidentiality

Flare Agency does not disclose personal data to third parties without legal grounds or the user’s consent, except in cases provided for by law.

12. Policy changes

Flare Agency reserves the right to make changes to this Privacy Policy.

The current version of the policy is always published on the official website of the project: https://flareagency.team/en/privacy-policy/

In the event of significant changes, users may be additionally notified.

13. Contact information

For questions related to the processing of personal data, users may contact the Flare Agency project by sending an email to: info@flareagency.team